Valimail incident

Issues logging in to app.valimail.com

Critical Resolved View vendor source →

Valimail experienced a critical incident on April 26, 2024 affecting Application and Application and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2024, 01:37 PM UTC
Resolved
Apr 26, 2024, 02:32 PM UTC
Duration
54m
Detected by Pingoru
Apr 26, 2024, 01:37 PM UTC

Affected components

ApplicationApplicationApplicationApplication

Update timeline

  1. investigating Apr 26, 2024, 01:37 PM UTC

    We are currently investigating issues logging into our application

  2. investigating Apr 26, 2024, 01:47 PM UTC

    We have confirmed that our email authentication infrastructure is not affected.

  3. identified Apr 26, 2024, 02:09 PM UTC

    We've identified the issue and are working on a fix.

  4. monitoring Apr 26, 2024, 02:21 PM UTC

    Issues logging in to our app are no longer occurring. We are monitoring the situation closely.

  5. resolved Apr 26, 2024, 02:32 PM UTC

    This incident has been resolved