Valimail Outage History

Valimail is up right now

Valimail had 11 outages in the last 2 years totaling 282h 17m of downtime — averaging 0.5 incidents per month.

There were 11 Valimail outages since July 23, 2024 totaling 282h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.valimail.com

Notice April 7, 2026

Email alerts being sent for SPF record changes

Detected by Pingoru
Apr 07, 2026, 06:05 PM UTC
Resolved
Apr 13, 2026, 08:26 PM UTC
Duration
6d 2h
Affected: Application
Timeline · 4 updates
  1. investigating Apr 07, 2026, 06:05 PM UTC

    We are currently investigating an issue where an alert may be sent notifying users of a SPF record change where one has not taken place.

  2. investigating Apr 07, 2026, 11:29 PM UTC

    We are continuing to investigate this issue with the alerting messages being sent to some users. There is no impact to customers beyond suppression of SPF alert notifications.

  3. identified Apr 08, 2026, 05:29 PM UTC

    We have identified the problem and we are working on a solution to the alert update issues.

  4. resolved Apr 13, 2026, 08:26 PM UTC

    The issue related to the alert notifications has been addressed.

Read the full incident report →

Notice March 6, 2026

BIMI Logo Not Displayed in the Record

Detected by Pingoru
Mar 06, 2026, 03:31 PM UTC
Resolved
Mar 06, 2026, 05:15 PM UTC
Duration
1h 43m
Affected: Application
Timeline · 3 updates
  1. identified Mar 06, 2026, 03:31 PM UTC

    We're aware of an issue that caused the BIMI logo to be temporarily unavailable. Our team is actively investigating and working to resolve this as quickly as possible. Once the issue is fully resolved, the BIMI logo will render correctly again, including for emails sent during the period when the configuration was affected. We'll continue to share updates here as soon as we have more information. Thank you for your patience and understanding.

  2. monitoring Mar 06, 2026, 04:54 PM UTC

    A fix has been implemented, and the logo is now available in the BIMI record. We will continue to monitor the situation to ensure everything remains fully operational.

  3. resolved Mar 06, 2026, 05:15 PM UTC

    This incident has been resolved. The BIMI logo is now fully available in the BIMI record, and systems are operating normally. Thank you for your patience while we worked to address this issue.

Read the full incident report →

Major January 9, 2026

Support outage

Detected by Pingoru
Jan 09, 2026, 07:56 PM UTC
Resolved
Jan 09, 2026, 09:33 PM UTC
Duration
1h 37m
Affected: ApplicationApplicationValimail Support
Timeline · 2 updates
  1. identified Jan 09, 2026, 07:56 PM UTC

    We are aware of an outage with our product support software provider and are monitoring for a resolution closely. This outage affects our in-app support and ticket routing, as well as our knowledge base and some in-product workflows. If you have an urgent request, please reach out to your Valimail account manager or email [email protected].

  2. resolved Jan 09, 2026, 09:33 PM UTC

    This incident has been resolved. We appreciate your patience!

Read the full incident report →

Critical December 5, 2024

Customer support system outage

Detected by Pingoru
Dec 05, 2024, 07:04 PM UTC
Resolved
Dec 05, 2024, 07:31 PM UTC
Duration
26m
Affected: Valimail Support
Timeline · 4 updates
  1. identified Dec 05, 2024, 07:04 PM UTC

    We've identified an issue with our customer support system that affects opening support requests and accessing our knowledge base. For urgent matters, please contact your Valimail Account Manager directly. We appreciate your patience as we work with our support system provider to resolve this issue. Reference to provider incident: https://www.intercomstatus.com/us-hosting/incidents/01JEC2Y8F5F5QQX4G9ZG23KG28

  2. identified Dec 05, 2024, 07:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 05, 2024, 07:15 PM UTC

    Our support system provider has implemented a fix. We are starting to see functionality return to in-app messaging, email support, and our knowledge base. We will continue to monitor the situation.

  4. resolved Dec 05, 2024, 07:31 PM UTC

    This incident has been resolved, and we have confirmed that all support systems are working properly.

Read the full incident report →

Notice December 3, 2024

Missing Data in Authentication Report UI (November 30th-present)

Detected by Pingoru
Dec 03, 2024, 01:16 AM UTC
Resolved
Dec 03, 2024, 05:19 PM UTC
Duration
16h 2m
Affected: ApplicationApplicationApplication
Timeline · 5 updates
  1. investigating Dec 03, 2024, 01:16 AM UTC

    We are currently investigating an issue where DMARC report data is not visible in the Valimail UI starting on 11/30/2024 onwards. If you have any questions, please reach out to support at [email protected].

  2. investigating Dec 03, 2024, 05:08 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 03, 2024, 05:09 AM UTC

    We are continuing to investigate the issue. Thank you for your patience.

  4. monitoring Dec 03, 2024, 06:30 AM UTC

    A fix was deployed to mitigate the issue. We will continue to observe our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.

  5. resolved Dec 03, 2024, 05:19 PM UTC

    We have successfully resolved all intermittent errors and confirmed that all DMARC report data is current. We will continue to monitor our platform's performance.

Read the full incident report →

Minor November 14, 2024

Application slowness

Detected by Pingoru
Nov 14, 2024, 08:00 PM UTC
Resolved
Nov 14, 2024, 11:44 PM UTC
Duration
3h 43m
Affected: ApplicationApplicationApplication
Timeline · 4 updates
  1. investigating Nov 14, 2024, 08:00 PM UTC

    We are currently investigating the slowness of our application. Engineering is currently investigating the issue. We will post an update when we have more information.

  2. identified Nov 14, 2024, 10:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 14, 2024, 11:27 PM UTC

    A fix has been implemented and we are monitoring the application.

  4. resolved Nov 14, 2024, 11:44 PM UTC

    The issue has been resolved and the application is responding at standard speeds. Thank you for your patience

Read the full incident report →

Minor November 12, 2024

Authentication Infrastructure Issue

Detected by Pingoru
Nov 12, 2024, 01:57 PM UTC
Resolved
Nov 12, 2024, 11:25 PM UTC
Duration
9h 28m
Affected: Authentication InfrastructureAuthentication Infrastructure
Timeline · 3 updates
  1. monitoring Nov 12, 2024, 01:57 PM UTC

    We have deployed a fix to our authentication infrastructure for Valimail Enforce. We believe we have determined the root cause of the issue and that this fix should resolve authentication issues for all customers. We will provide regular updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.

  2. monitoring Nov 12, 2024, 06:49 PM UTC

    We are continuing to monitor for any issues.

  3. resolved Nov 12, 2024, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 11, 2024

Intermittent Application error - 2024-10-11

Detected by Pingoru
Oct 11, 2024, 03:04 PM UTC
Resolved
Oct 11, 2024, 06:31 PM UTC
Duration
3h 27m
Affected: ApplicationApplicationApplication
Timeline · 3 updates
  1. investigating Oct 11, 2024, 03:04 PM UTC

    We are currently investigating an intermittent application error. Our engineering team is investigating this issue.

  2. monitoring Oct 11, 2024, 03:55 PM UTC

    A fix has been implemented and we are now monitoring.

  3. resolved Oct 11, 2024, 06:31 PM UTC

    The intermittent application error has been resolved. Thank you

Read the full incident report →

Notice September 30, 2024

2024-09-30 Performance Issue in Enforce

Detected by Pingoru
Sep 30, 2024, 02:50 PM UTC
Resolved
Sep 30, 2024, 06:06 PM UTC
Duration
3h 16m
Affected: ApplicationApplicationApplication
Timeline · 2 updates
  1. investigating Sep 30, 2024, 02:50 PM UTC

    We are investigating intermittent reports of slowness in our application. Valimail Engineering staff are currently looking into this issue.

  2. resolved Sep 30, 2024, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →