Valimail incident
Missing Data in Authentication Report UI (July 20th-present)
Valimail experienced a minor incident on July 23, 2024 affecting Application and Application and 1 more component, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2024, 07:10 PM UTC
We are currently investigating an issue where DMARC report data is not visible in the Valimail UI starting on 7/20/2024 onwards. If you have any questions, please reach out to support at [email protected]
- investigating Jul 23, 2024, 10:57 PM UTC
We are continuing to investigate the issue. We've implemented updates to improve the performance of our application while we are investigating the root cause. We are closely monitoring the situation. Thank you for your patience.
- investigating Jul 23, 2024, 11:33 PM UTC
We are continuing to work on performance improvements. Please note that we have confirmed that our authentication infrastructure is not affected and that this is strictly an application UI issue. If you have any questions, please don't hesitate to open a support ticket via the in-app messenger or by emailing [email protected]
- identified Jul 24, 2024, 10:12 PM UTC
A fix has been deployed and we continue to observe our platform’s performance. While our platform processes the backlog of received RUA reports, our customers could experience degraded performance associated with DMARC report data from the last 72 hours. Please note that we have confirmed that our authentication infrastructure is not affected and that this is strictly an application UI issue. Additionally, we can confirm no DMARC reporting data has been lost.
- identified Jul 25, 2024, 04:00 PM UTC
While processing our backlog of received RUA reports we have seen reports of intermittent errors in the application UI. We are investigating this issue. We are monitoring this situation while we continue processing the backlog. Please note that we have confirmed that our authentication infrastructure is not affected and this is strictly an application UI issue.
- identified Jul 25, 2024, 06:14 PM UTC
The intermittent errors in the application UI have subsided - we will continue to monitor for similar issues while we continue to process the backlog of RUA reports. Reports for 7/24 and 7/23 are now visible in the UI. We expect data from 7/22 and 7/21 to be fully processed by EOD. We will keep you updated with our progress and any changes to our timelines.
- monitoring Jul 25, 2024, 09:47 PM UTC
We have successfully processed all backlogged DMARC report data and confirmed that there was no data loss. A fix was deployed to mitigate the issue. We will continue to observe our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.
- monitoring Jul 26, 2024, 01:37 PM UTC
We are monitoring reports of intermittent errors in the application UI and are in the process of implementing a fix that will resolve these issues shortly. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.
- monitoring Jul 26, 2024, 06:35 PM UTC
We have successfully implemented a fix to resolve the intermittent errors in the application UI. We will continue to monitor our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected. This was strictly an issue with the application UI.
- resolved Jul 27, 2024, 07:21 PM UTC
We have successfully resolved all intermittent errors and confirmed that all DMARC report data is current. We will continue to monitor our platform's performance. Please note that we have confirmed that our authentication infrastructure has not been affected.