Valimail experienced a minor incident on November 12, 2024 affecting Authentication Infrastructure and Authentication Infrastructure, lasting 9h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication InfrastructureAuthentication Infrastructure
Update timeline
- monitoring Nov 12, 2024, 01:57 PM UTC
We have deployed a fix to our authentication infrastructure for Valimail Enforce. We believe we have determined the root cause of the issue and that this fix should resolve authentication issues for all customers. We will provide regular updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- monitoring Nov 12, 2024, 06:49 PM UTC
We are continuing to monitor for any issues.
- resolved Nov 12, 2024, 11:25 PM UTC
This incident has been resolved.