Valimail incident
Missing Data in Authentication Report UI (November 30th-present)
Valimail experienced a notice incident on December 3, 2024 affecting Application and Application and 1 more component, lasting 16h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2024, 01:16 AM UTC
We are currently investigating an issue where DMARC report data is not visible in the Valimail UI starting on 11/30/2024 onwards. If you have any questions, please reach out to support at [email protected].
- investigating Dec 03, 2024, 05:08 AM UTC
We are continuing to investigate this issue.
- investigating Dec 03, 2024, 05:09 AM UTC
We are continuing to investigate the issue. Thank you for your patience.
- monitoring Dec 03, 2024, 06:30 AM UTC
A fix was deployed to mitigate the issue. We will continue to observe our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.
- resolved Dec 03, 2024, 05:19 PM UTC
We have successfully resolved all intermittent errors and confirmed that all DMARC report data is current. We will continue to monitor our platform's performance.