Valimail Outage History
Valimail is up right nowPingoru has recorded 36 incidents for Valimail: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 146 of 720 (20%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Notice April 7, 2026 Email alerts being sent for SPF record changes 6d 2h Application
Started Apr 07, 2026, 06:05 PM UTC· resolved Apr 13, 2026, 08:26 PM UTC
- investigating Apr 07, 2026, 06:05 PM UTC
We are currently investigating an issue where an alert may be sent notifying users of a SPF record change where one has not taken place.
- investigating Apr 07, 2026, 11:29 PM UTC
We are continuing to investigate this issue with the alerting messages being sent to some users. There is no impact to customers beyond suppression of SPF alert notifications.
- identified Apr 08, 2026, 05:29 PM UTC
We have identified the problem and we are working on a solution to the alert update issues.
- resolved Apr 13, 2026, 08:26 PM UTC
The issue related to the alert notifications has been addressed.
Notice March 6, 2026 BIMI Logo Not Displayed in the Record 1h 43m Application
Started Mar 06, 2026, 03:31 PM UTC· resolved Mar 06, 2026, 05:15 PM UTC
- identified Mar 06, 2026, 03:31 PM UTC
We're aware of an issue that caused the BIMI logo to be temporarily unavailable. Our team is actively investigating and working to resolve this as quickly as possible. Once the issue is fully resolved, the BIMI logo will render correctly again, including for emails sent during the period when the configuration was affected. We'll continue to share updates here as soon as we have more information. Thank you for your patience and understanding.
- monitoring Mar 06, 2026, 04:54 PM UTC
A fix has been implemented, and the logo is now available in the BIMI record. We will continue to monitor the situation to ensure everything remains fully operational.
- resolved Mar 06, 2026, 05:15 PM UTC
This incident has been resolved. The BIMI logo is now fully available in the BIMI record, and systems are operating normally. Thank you for your patience while we worked to address this issue.
Major January 9, 2026 Support outage 1h 37m Application, Application, Valimail Support
Started Jan 09, 2026, 07:56 PM UTC· resolved Jan 09, 2026, 09:33 PM UTC
- identified Jan 09, 2026, 07:56 PM UTC
We are aware of an outage with our product support software provider and are monitoring for a resolution closely. This outage affects our in-app support and ticket routing, as well as our knowledge base and some in-product workflows. If you have an urgent request, please reach out to your Valimail account manager or email [email protected].
- resolved Jan 09, 2026, 09:33 PM UTC
This incident has been resolved. We appreciate your patience!
Notice January 9, 2025 DMARC Aggregate Reports (RUA) Processing Update –
Started Jan 09, 2025, 11:30 PM UTC· resolved Jan 09, 2025, 11:30 PM UTC
- resolved Jan 14, 2025, 04:38 PM UTC
DMARC Aggregate Reports (RUA) Processing Update Resolved We experienced a temporary disruption in receiving DMARC aggregate reports (RUA). This disruption did not impact our Email Authentication services, which remained fully operational. We’ve thoroughly inspected our DMARC aggregate report mailbox to ensure we are successfully receiving and processing reports from all major senders. Key Points: -No Authentication Impact: Authentication services were fully operational throughout. -Major Providers Restored: We’ve manually inspected the top 100 report senders from which we expect to receive reports on a daily basis and confirmed they are all sending Valimail DMARC aggregate reports, and we are receiving them as expected. -Minimal Data Impact: The impact was limited to a 4-hour period, during which limited traffic is typically expected, due to many RUA reports being sent during the late-night US hours. Thank you for your understanding. Please reach out to us if you have any questions or concerns about this incident.
Critical December 5, 2024 Customer support system outage 26m Valimail Support
Started Dec 05, 2024, 07:04 PM UTC· resolved Dec 05, 2024, 07:31 PM UTC
- identified Dec 05, 2024, 07:04 PM UTC
We've identified an issue with our customer support system that affects opening support requests and accessing our knowledge base. For urgent matters, please contact your Valimail Account Manager directly. We appreciate your patience as we work with our support system provider to resolve this issue. Reference to provider incident: https://www.intercomstatus.com/us-hosting/incidents/01JEC2Y8F5F5QQX4G9ZG23KG28
- identified Dec 05, 2024, 07:09 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 05, 2024, 07:15 PM UTC
Our support system provider has implemented a fix. We are starting to see functionality return to in-app messaging, email support, and our knowledge base. We will continue to monitor the situation.
- resolved Dec 05, 2024, 07:31 PM UTC
This incident has been resolved, and we have confirmed that all support systems are working properly.
Notice December 3, 2024 Missing Data in Authentication Report UI (November 30th-present) 16h 2m Application, Application, Application
Started Dec 03, 2024, 01:16 AM UTC· resolved Dec 03, 2024, 05:19 PM UTC
- investigating Dec 03, 2024, 01:16 AM UTC
We are currently investigating an issue where DMARC report data is not visible in the Valimail UI starting on 11/30/2024 onwards. If you have any questions, please reach out to support at [email protected].
- investigating Dec 03, 2024, 05:08 AM UTC
We are continuing to investigate this issue.
- investigating Dec 03, 2024, 05:09 AM UTC
We are continuing to investigate the issue. Thank you for your patience.
- monitoring Dec 03, 2024, 06:30 AM UTC
A fix was deployed to mitigate the issue. We will continue to observe our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.
- resolved Dec 03, 2024, 05:19 PM UTC
We have successfully resolved all intermittent errors and confirmed that all DMARC report data is current. We will continue to monitor our platform's performance.
Minor November 14, 2024 Application slowness 3h 43m Application, Application, Application
Started Nov 14, 2024, 08:00 PM UTC· resolved Nov 14, 2024, 11:44 PM UTC
- investigating Nov 14, 2024, 08:00 PM UTC
We are currently investigating the slowness of our application. Engineering is currently investigating the issue. We will post an update when we have more information.
- identified Nov 14, 2024, 10:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 14, 2024, 11:27 PM UTC
A fix has been implemented and we are monitoring the application.
- resolved Nov 14, 2024, 11:44 PM UTC
The issue has been resolved and the application is responding at standard speeds. Thank you for your patience
Minor November 12, 2024 Authentication Infrastructure Issue 9h 28m Authentication Infrastructure, Authentication Infrastructure
Started Nov 12, 2024, 01:57 PM UTC· resolved Nov 12, 2024, 11:25 PM UTC
- monitoring Nov 12, 2024, 01:57 PM UTC
We have deployed a fix to our authentication infrastructure for Valimail Enforce. We believe we have determined the root cause of the issue and that this fix should resolve authentication issues for all customers. We will provide regular updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- monitoring Nov 12, 2024, 06:49 PM UTC
We are continuing to monitor for any issues.
- resolved Nov 12, 2024, 11:25 PM UTC
This incident has been resolved.