ValidSign incident

DNS issues on the validsign.nl domain

Minor Resolved View vendor source →

ValidSign experienced a minor incident on May 9, 2025 affecting ValidSign Frontend (my.validsign.eu) and ValidSign API (my.validsign.eu) and 1 more component, lasting 32d 1h. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 06:00 AM UTC
Resolved
Jun 10, 2025, 07:41 AM UTC
Duration
32d 1h
Detected by Pingoru
May 09, 2025, 06:00 AM UTC

Affected components

ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)AFAS integration

Update timeline

  1. identified May 09, 2025, 10:01 AM UTC

    We are currently experiencing DNS issues with our ValidSign domain. We are working closely with our DNS provider to investigate the root cause and address the issues as soon as possible. This could affect all applications with a validsign.nl domain.

  2. identified May 09, 2025, 02:45 PM UTC

    We currently still experience issues with our DNS (validsign.nl) domain, which might impact several parts of our application like SSO and AFAS. We will implement changes to our DNS configuration over the upcoming weekend to mitigate the issues and will update you accordingly.

  3. monitoring May 10, 2025, 05:57 PM UTC

    We have successfully implemented mitigating measures to restore the validsign.nl domain to its normal operation and implemented additional safety measures to preserve issues from happening. We will continue to monitor the status and performance of our domain over the upcoming days and weeks.

  4. resolved Jun 10, 2025, 07:41 AM UTC

    This incident has been resolved.