ValidSign incident

Degraded performance

Critical Resolved View vendor source →

ValidSign experienced a critical incident on January 4, 2023 affecting ValidSign Frontend (my.validsign.eu) and ValidSign API (my.validsign.eu), lasting 4h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2023, 08:52 AM UTC
Resolved
Jan 04, 2023, 01:27 PM UTC
Duration
4h 34m
Detected by Pingoru
Jan 04, 2023, 08:52 AM UTC

Affected components

ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)

Update timeline

  1. investigating Jan 04, 2023, 08:52 AM UTC

    We are currently investigating this issue.

  2. identified Jan 04, 2023, 09:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 04, 2023, 09:07 AM UTC

    We are continuing to work on a fix for this issue.

  4. investigating Jan 04, 2023, 09:22 AM UTC

    We are currently investigating this issue.

  5. investigating Jan 04, 2023, 09:22 AM UTC

    We are continuing to investigate this issue.

  6. identified Jan 04, 2023, 09:27 AM UTC

    We are facing issues with our platform due to connectivity issues at our hosting provider. We will keep you posted.

  7. identified Jan 04, 2023, 09:53 AM UTC

    We are facing issues with our platform due to connectivity issues at our hosting provider. We will keep you posted.

  8. identified Jan 04, 2023, 10:12 AM UTC

    Our hosting provider has identified the issues on their platform. We will keep you updated via this status page incident.

  9. monitoring Jan 04, 2023, 10:52 AM UTC

    Our hosting provider has implemented some changes. We are monitoring these changes.

  10. resolved Jan 04, 2023, 01:27 PM UTC

    This incident has been resolved.