ValidSign incident

Degraded performance

Major Resolved View vendor source →

ValidSign experienced a major incident on March 14, 2023 affecting ValidSign Frontend (my.validsign.eu) and ValidSign API (my.validsign.eu), lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2023, 09:58 AM UTC
Resolved
Mar 14, 2023, 10:23 AM UTC
Duration
24m
Detected by Pingoru
Mar 14, 2023, 09:58 AM UTC

Affected components

ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)

Update timeline

  1. identified Mar 14, 2023, 10:03 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 14, 2023, 10:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 14, 2023, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 14, 2023, 01:39 PM UTC

    This incident has been resolved.