ValidSign incident

Degraded performance

Major Resolved View vendor source →

ValidSign experienced a major incident on March 30, 2023 affecting ValidSign Frontend (my.validsign.eu) and ValidSign API (my.validsign.eu), lasting 7h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2023, 07:55 AM UTC
Resolved
Mar 30, 2023, 03:05 PM UTC
Duration
7h 10m
Detected by Pingoru
Mar 30, 2023, 07:55 AM UTC

Affected components

ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)

Update timeline

  1. investigating Mar 30, 2023, 08:46 AM UTC

    We are currently investigating this issue.

  2. identified Mar 30, 2023, 09:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 30, 2023, 09:27 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 30, 2023, 04:40 PM UTC

    We have identified the issues and implemented changes to prevent the issues from happening in the future. We will monitor the performance for the coming days with special attention.