ValidSign experienced a critical incident on April 3, 2023, lasting 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Apr 03, 2023, 11:00 PM UTC
Identified, the application is down.
- monitoring Apr 03, 2023, 11:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 03, 2023, 11:37 PM UTC
This incident has been resolved.
- postmortem Apr 04, 2023, 07:40 AM UTC
Dear Customers, We regret to inform you that our ValidSign platform experienced downtime between 00:40 and 1:20 CEST last night. This was due to an unforeseen electricity cut at our hosting provider, which caused issues to our platform. We understand how important it is for you to have access to our platform, and we apologize for any inconvenience caused. Our hosting provider is actively investigating the issues and hope to have a solution in place to prevent this from happening in the future. We will keep you updated on any developments and appreciate your patience as we work to resolve the issue. Thank you for your understanding and continued support. Best regards, ValidSign