ValidSign incident

Degraded performance on the login page

Minor Resolved View vendor source →

ValidSign experienced a minor incident on November 13, 2023 affecting ValidSign Frontend (my.validsign.eu) and ValidSign API (my.validsign.eu), lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2023, 09:53 AM UTC
Resolved
Nov 13, 2023, 12:40 PM UTC
Duration
2h 47m
Detected by Pingoru
Nov 13, 2023, 09:53 AM UTC

Affected components

ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)

Update timeline

  1. investigating Nov 13, 2023, 09:53 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 13, 2023, 10:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 13, 2023, 12:40 PM UTC

    This incident has been resolved.