ValidSign experienced a minor incident on November 21, 2023 affecting ValidSign Frontend (my.validsign.eu) and ValidSign API (my.validsign.eu), lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 21, 2023, 02:39 PM UTC
The issue has been identified and a fix is being implemented. You might experience some trouble accessing the application.
- monitoring Nov 21, 2023, 06:35 PM UTC
We are continuing to work on the investigation and fix for this issue. The application is operational and performing as expected at the moment, but we will continue to work on this issue together with our hosting provider KPN tonight and tomorrow and update via this thread.
- resolved Nov 24, 2023, 04:25 PM UTC
We have implemented different measures that will help solve the slow performance. We will continue to monitor the performance of the application over the next weeks.