ValidSign incident

CloudSigning not working properly

Critical Resolved View vendor source →

ValidSign experienced a critical incident on November 24, 2023 affecting Cloud Signing (KPN), lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2023, 04:24 PM UTC
Resolved
Nov 30, 2023, 02:03 PM UTC
Duration
5d 21h
Detected by Pingoru
Nov 24, 2023, 04:24 PM UTC

Affected components

Cloud Signing (KPN)

Update timeline

  1. identified Nov 24, 2023, 04:24 PM UTC

    The issue is under investigation with our partner KPN.

  2. monitoring Nov 30, 2023, 12:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 30, 2023, 02:03 PM UTC

    This incident has been resolved.