ValidSign incident

Degraded performance

Major Resolved View vendor source →

ValidSign experienced a major incident on July 12, 2024 affecting ValidSign Frontend (my.validsign.eu) and ValidSign API (my.validsign.eu), lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2024, 06:30 AM UTC
Resolved
Jul 12, 2024, 12:14 PM UTC
Duration
5h 44m
Detected by Pingoru
Jul 12, 2024, 06:30 AM UTC

Affected components

ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)

Update timeline

  1. identified Jul 12, 2024, 06:53 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jul 12, 2024, 08:09 AM UTC

    We are continuing to investigate this issue, together with our hosting provider and we will update you accordingly. We're sorry for the inconvenience caused.

  3. monitoring Jul 12, 2024, 09:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 12, 2024, 12:14 PM UTC

    This incident has been resolved.