ValidSign incident

Degraded performance

Critical Resolved View vendor source →

ValidSign experienced a critical incident on August 22, 2024 affecting ValidSign Frontend (my.validsign.eu) and ValidSign API (my.validsign.eu), lasting 21h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 11:58 AM UTC
Resolved
Aug 23, 2024, 09:26 AM UTC
Duration
21h 27m
Detected by Pingoru
Aug 22, 2024, 11:58 AM UTC

Affected components

ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)

Update timeline

  1. identified Aug 22, 2024, 11:58 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 22, 2024, 12:31 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 22, 2024, 12:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 23, 2024, 09:26 AM UTC

    This incident has been resolved.