ValidSign incident

Incident on creating new transactions

Critical Resolved View vendor source →

ValidSign experienced a critical incident on December 13, 2024 affecting ValidSign Frontend (my.validsign.eu) and ValidSign API (my.validsign.eu), lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 01:52 PM UTC
Resolved
Dec 13, 2024, 03:12 PM UTC
Duration
1h 20m
Detected by Pingoru
Dec 13, 2024, 01:52 PM UTC

Affected components

ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)

Update timeline

  1. investigating Dec 13, 2024, 01:52 PM UTC

    We are currently investigating this issue.

  2. identified Dec 13, 2024, 01:55 PM UTC

    Currently we are encountering an incident that might affect your ValidSign experience. You could encounter issues when creating new transactions. We are aware of this issue and it has our highest priority to fix it as soon as possible.

  3. monitoring Dec 13, 2024, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 13, 2024, 03:12 PM UTC

    This incident has been resolved.