ValidSign incident

Disturbance in email sending, callbacks and sms notifications

Minor Resolved View vendor source →

ValidSign experienced a minor incident on May 8, 2025 affecting ValidSign Frontend (my.validsign.eu) and ValidSign Frontend (try.validsign.eu) and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 07:31 AM UTC
Resolved
May 08, 2025, 09:36 AM UTC
Duration
2h 4m
Detected by Pingoru
May 08, 2025, 07:31 AM UTC

Affected components

ValidSign Frontend (my.validsign.eu)ValidSign Frontend (try.validsign.eu)ValidSign API (my.validsign.eu)ValidSign API (try.validsign.eu)

Update timeline

  1. identified May 08, 2025, 07:31 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 08, 2025, 08:01 AM UTC

    We have identified the issue. Our hosting provider is investigating it at the moment and trying to implement the fix. We will update you shortly.

  3. monitoring May 08, 2025, 08:11 AM UTC

    A fix has been implemented and we are monitoring the results. The application should operate normally.

  4. resolved May 08, 2025, 09:36 AM UTC

    This incident has been resolved.