Validis incident

Data Processing Issue

Notice Resolved View vendor source →

Validis experienced a notice incident on March 8, 2021 affecting Validis UK, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2021, 10:09 AM UTC
Resolved
Mar 08, 2021, 01:14 PM UTC
Duration
3h 5m
Detected by Pingoru
Mar 08, 2021, 10:09 AM UTC

Affected components

Validis UK

Update timeline

  1. investigating Mar 08, 2021, 10:09 AM UTC

    Our technical team are currently investigating an issue related to data processing for DataShare UK Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.

  2. monitoring Mar 08, 2021, 10:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 08, 2021, 01:14 PM UTC

    This incident has been resolved.