Validis experienced a minor incident on April 9, 2021 affecting Xero - Accounting API, lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 09, 2021, 11:31 AM UTC
Our technical team have identified a Xero Connector issue related to the classification of transactions Customers experiencing this issue are seeing incorrect period classification of cash transactions between the DataShare Month End Reconciliation product and Xero. The current workaround is to use the Universal Connector to upload data for the Month End Reconciliation. Our technical team are currently working on resolving the issue as a high priority. Apologies for any inconvenience or delays caused.
- identified Apr 12, 2021, 11:16 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 13, 2021, 01:09 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 14, 2021, 09:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2021, 01:37 PM UTC
Our technical team have resolved the Xero issue related to the classification of transactions and have successfully reprocessed data for the affected users. Please let us know if you still have any issues using the Xero Connector, and we’ll investigate further.