Validis experienced a notice incident on April 9, 2021 affecting Validis UK, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 09, 2021, 03:18 PM UTC
Our technical team have identified an issue related to Contra entries in the Month End Reconciliation product Customers experiencing this issue receive an error when attempting to add multiple Contra entries to their reconciliation. We are currently working on resolving the issue as a high priority. Apologies for any inconvenience or delays caused
- identified Apr 12, 2021, 11:17 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 13, 2021, 01:09 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 14, 2021, 09:52 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2021, 01:59 PM UTC
Our technical team have resolved the issue related to adding multiple Contra entries Please let us know if you still have any issues using the Contra functionality, and we’ll investigate further.