Validis incident

DataShare CA: Issue loading Receivables and Payables Ledger reports in the portal

Notice Resolved View vendor source →

Validis experienced a notice incident on November 18, 2022 affecting Validis CA, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 04:21 PM UTC
Resolved
Nov 18, 2022, 06:17 PM UTC
Duration
1h 56m
Detected by Pingoru
Nov 18, 2022, 04:21 PM UTC

Affected components

Validis CA

Update timeline

  1. investigating Nov 18, 2022, 04:21 PM UTC

    We are currently aware of an issue where Receivables and Payables Ledger portal reports are not loading in the DataShare portal. Our technical team is investigating as a matter of urgency and we apologize for any inconvenience caused.

  2. investigating Nov 18, 2022, 05:42 PM UTC

    Receivables and Payables data is still available via the portal Extract files. Users can download the Extracts from the menu by going to Standard Reporting Packs > Extracts We are continuing to investigate this issue as a high priority.

  3. monitoring Nov 18, 2022, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2022, 06:17 PM UTC

    This incident has been resolved.