Validis experienced a minor incident on May 10, 2023, lasting 12h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 10, 2023, 09:55 PM UTC
We are currently aware of an issue where customers are receiving an error when downloading vClient. Our technical team is investigating as a matter of urgency and we apologize for any inconvenience caused.
- investigating May 11, 2023, 07:36 AM UTC
We are continuing to investigate this issue.
- monitoring May 11, 2023, 08:15 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 11, 2023, 08:15 AM UTC
We are continuing to monitor for any further issues.
- resolved May 11, 2023, 10:05 AM UTC
This incident has been resolved.