Validis experienced a notice incident on August 21, 2023 affecting Validis US, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Validis US
Update timeline
- investigating Aug 21, 2023, 09:43 PM UTC
Our technical team is currently investigating an issue related to data processing. Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying to repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.
- monitoring Aug 21, 2023, 09:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2023, 10:46 PM UTC
This incident has been resolved.