Validis experienced a minor incident on October 9, 2023 affecting Validis UK and Validis CA and 1 more component, lasting 4d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2023, 11:53 AM UTC
Our technical team are currently investigating an issue related to data processing which is affecting a subset of customer uploads. Affected uploads are being safely received and stored but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.
- identified Oct 09, 2023, 01:03 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 10, 2023, 11:56 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 13, 2023, 04:15 PM UTC
This issue has now been resolved. Apologies for any inconvenience caused whilst we worked to resolve this issue.