Validis incident

Sage 200 Connector Issue

Minor Resolved View vendor source →

Validis experienced a minor incident on October 31, 2023 affecting Sage 200 (On-premise), lasting 8h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2023, 11:53 AM UTC
Resolved
Oct 31, 2023, 08:01 PM UTC
Duration
8h 8m
Detected by Pingoru
Oct 31, 2023, 11:53 AM UTC

Affected components

Sage 200 (On-premise)

Update timeline

  1. investigating Oct 31, 2023, 11:53 AM UTC

    We are currently aware of an issue where customers using the Sage 200 connector are unable to progress to the authentication step. Our technical team are investigating as a matter of urgency and we apologize for any inconvenience caused.

  2. investigating Oct 31, 2023, 04:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 31, 2023, 08:01 PM UTC

    This incident has been resolved.