Validis incident

Validis US2: Engagement loading error

Minor Resolved View vendor source →

Validis experienced a minor incident on March 28, 2024, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2024, 01:58 PM UTC
Resolved
Mar 28, 2024, 04:26 PM UTC
Duration
2h 27m
Detected by Pingoru
Mar 28, 2024, 01:58 PM UTC

Update timeline

  1. investigating Mar 28, 2024, 01:58 PM UTC

    We are currently aware of an issue where some customers are unable to load Engagements when accessing their portal. Our technical team are investigating as a matter of urgency and we apologise for any inconvenience caused.

  2. monitoring Mar 28, 2024, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 28, 2024, 04:26 PM UTC

    This incident has been resolved.