Validis experienced a notice incident on November 2, 2021 affecting Validis UK and Validis CA and 1 more component, lasting 8d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 02, 2021, 12:41 PM UTC
Our technical team have identified an issue related to upload notification emails Uploads are being received and successfully processed, however some users will not receive a notification of a successful upload. Users performing an upload are still able to log into their account to monitor the status of their upload. We are currently working on resolving the issue as a high priority. Apologies for any inconvenience or delays caused.
- identified Nov 02, 2021, 04:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 03, 2021, 10:22 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 03, 2021, 06:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2021, 10:17 AM UTC
This incident has been resolved.