Validis experienced a minor incident on May 26, 2023, lasting 19h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 26, 2023, 02:03 PM UTC
Our technical team have identified a performance issue related to data processing time. We are currently working on a resolution as a high priority. We will continue to provide further updates.
- identified May 26, 2023, 04:44 PM UTC
Uploads are being safely received, however, some engagements will experience longer processing times until the problem is resolved. We recommend not trying to repeat uploads and waiting until you receive a notification from the system letting you know that the upload has been successful. We will provide another update once the fix has been deployed.
- monitoring May 27, 2023, 09:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2023, 09:17 AM UTC
This incident has been resolved.