Validis experienced a minor incident on March 12, 2024 affecting Validis UK and Sage 50 UK (On-Premise), lasting 20h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2024, 02:17 PM UTC
Our technical team are currently investigating an issue related to data processing for the Sage 50 UK Connector. Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. Apologies for the inconvenience whilst we work on a resolution for this issue.
- monitoring Mar 12, 2024, 07:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 13, 2024, 12:30 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 13, 2024, 11:09 AM UTC
This incident has been resolved.