Validis experienced a notice incident on September 4, 2024 affecting Validis UK, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2024, 10:28 AM UTC
We are investigating an issue where some Validis UK API customers are experiencing intermittent timeout errors when calling endpoints. Please note that users navigating portals on Validis UK remain unaffected. The issue is related to Microsoft Azure, our technical team is treating this matter with the utmost urgency and is actively working with Microsoft to identify and resolve the root cause. We will continue to provide you updates via this status page. Apologies for any inconvenience caused.
- investigating Sep 04, 2024, 01:59 PM UTC
Our hosting partner Microsoft Azure is actively investigating the API intermittent issue. We are closely monitoring the situation and will provide updates as soon as more information becomes available. Thank you for your patience and understanding
- monitoring Sep 06, 2024, 02:50 PM UTC
Microsoft have implemented a fix and we are currently monitoring the results
- resolved Sep 06, 2024, 04:49 PM UTC
This incident has been resolved.