Validis incident
Validis UK: Error message when starting Month End Reconciliation
Validis experienced a minor incident on November 21, 2024 affecting Validis UK, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2024, 02:22 PM UTC
We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their Month End Reconciliation through the Validis Portal. We advise affected users to wait a couple a of minutes before refreshing their browser and trying again. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- investigating Nov 21, 2024, 05:31 PM UTC
We are continuing to investigate this issue.
- investigating Nov 21, 2024, 09:40 PM UTC
We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their month-end reconciliation through the Validis Portal. We advise affected users to sign out, refresh their browser, and try again. Our technical team is continuing to investigate this issue as a high priority. We apologize for any inconvenience caused.
- monitoring Nov 22, 2024, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2024, 05:39 PM UTC
This incident has been resolved.