Validis experienced a minor incident on April 15, 2025 affecting Validis UK, lasting 22h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2025, 10:12 AM UTC
Our technical team are currently investigating an issue related to data processing which is affecting a subset of customer uploads. Affected uploads are being safely received and stored but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.
- monitoring Apr 15, 2025, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 15, 2025, 01:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 16, 2025, 08:53 AM UTC
This incident has been resolved.