Validic Outage History

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Validic had 4 outages in the last 2 years totaling 878h 29m of downtime — averaging 0.2 incidents per month.

There were 4 Validic outages since August 6, 2025 totaling 878h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.validic.com

Minor August 6, 2025

Fitbit Nutrition Data Sync Errors

Detected by Pingoru
Aug 06, 2025, 07:02 PM UTC
Resolved
Aug 07, 2025, 05:38 PM UTC
Duration
22h 35m
Affected: Fitbit
Timeline · 2 updates
  1. identified Aug 06, 2025, 07:02 PM UTC

    We've identified an issue causing increased errors when syncing nutrition data from Fitbit, resulting in "500 Internal Server Error" entries appearing in client logs. The issue is due to recent unexpected changes in Fitbit's nutrition data format. Our engineering team is actively working on an update to handle these changes. We've reached out to Fitbit for clarification and are monitoring the situation closely. We will provide further updates as new information becomes available. Thank you for your patience.

  2. resolved Aug 07, 2025, 05:38 PM UTC

    Fitbit made an adjustment on their side and the issue is fully resolved

Read the full incident report →

Minor August 6, 2025

Fitbit Data Delays

Detected by Pingoru
Aug 06, 2025, 03:24 AM UTC
Resolved
Aug 06, 2025, 05:51 PM UTC
Duration
14h 26m
Affected: Fitbit
Timeline · 3 updates
  1. investigating Aug 06, 2025, 03:24 AM UTC

    Validic is investigating possible issues with the delivery of data from Fitbit. As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit. We will provide updates here when they are available.

  2. monitoring Aug 06, 2025, 11:49 AM UTC

    Data is flowing successfully after a period where it wasn't. We're monitoring as the data catches back up.

  3. resolved Aug 06, 2025, 05:51 PM UTC

    Data continues to flow as expected. This issue is resolved.

Read the full incident report →