v4Guard incident

Nationwide Power Outage in Iberian Peninsula

Critical Resolved View vendor source →

v4Guard experienced a critical incident on April 28, 2025 affecting Support Team, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 06:36 PM UTC
Resolved
Apr 28, 2025, 11:22 PM UTC
Duration
4h 45m
Detected by Pingoru
Apr 28, 2025, 06:36 PM UTC

Affected components

Support Team

Update timeline

  1. monitoring Apr 28, 2025, 06:36 PM UTC

    A widespread power outage is currently impacting Andorra, Portugal, Spain, and parts of southern France near the Spanish border. Our infrastructure remains unaffected, as we have no direct edge presence in Spain. However, our support team, based in the affected regions of Spain, is experiencing disruptions due to ongoing power outages (now partially restored in major Spanish cities) and unstable internet connectivity. Internet access is largely limited to mobile carriers as of now, which are facing constant interruptions and slow connectivity. This incident report was delayed due to initial internet access issues. We are working to restore regular support as connectivity stabilizes and we continue to monitor the ongoing situation caused by Spain's power outage.

  2. resolved Apr 28, 2025, 11:22 PM UTC

    This incident has been resolved.