v4Guard experienced a minor incident on September 18, 2025 affecting Game Tunnel and Ashburn, 🇺🇸 United States (ASH), lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 18, 2025, 08:56 AM UTC
We have detected a issue regarding the network interfaces on our Ashburn's PoP where it imposes a brief loss of connectivity on random intervals. We are working with our provider to schedule a maintenante window to adress this issue. We will notify as soon as we are known of.
- identified Sep 18, 2025, 10:01 AM UTC
Our provider has confirmed the availabity for the maintenance. You might see a brief disconnection of users as we are moving out of rotation the affected PoP from our network. You might see higher latency in the meantime depending if your backends are rerouted to our nearest point of presence. When we see fit to proceed, we will notify accordingly when we will add Ashburn back in rotation.
- identified Sep 18, 2025, 10:03 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 18, 2025, 11:33 AM UTC
We are bringing up the network in Ashburn again, expect a disconnection once we re-announce our IPs.
- monitoring Sep 18, 2025, 11:50 AM UTC
Ashburn is now back in rotation and traffic is now restored. We're monitoring to confirm there is no issues.
- resolved Sep 18, 2025, 12:00 PM UTC
This incident has been resolved.