UXCam Outage History
UXCam is up right nowUXCam had 4 outages in the last 2 years totaling 2h 51m of downtime — averaging 0.2 incidents per month.
There were 4 UXCam outages since September 9, 2024 totaling 2h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degradation in Processing Sessions
Timeline · 1 update
- monitoring Nov 18, 2025, 01:29 PM UTC
Nov 18, 13:29 UTC Resolved - Routing traffic away from Cloudflare has fully resolved the issue. While the earlier disruption caused a temporary drop in incoming sessions, all delayed sessions were eventually received. Thank you for your patience and understanding while we worked through this. Nov 18, 13:19 UTC Monitoring - We have temporarily routed traffic away from Cloudflare, and incoming sessions are now being received at the normal rate. Our team is still verifying whether any sessions were lost during the disruption. We’ll continue to share updates as we have more information. Nov 18, 12:58 UTC Identified - Due to an outage with one of our third-party providers (Cloudflare), we are currently seeing a drop and fluctuations in the number of incoming sessions. Our team is actively investigating the impact, and we are still assessing whether any sessions may have been lost. We will share updates as we learn more.
Delay in session processing
Affected: Session Processing
Timeline · 6 updates
- investigating Aug 13, 2025, 01:31 PM UTC
We are investigating an issue that is preventing sessions from appearing in the dashboard. Please be assured that no sessions will be lost. Our team is actively working on it and will keep you updated.
- investigating Aug 13, 2025, 01:59 PM UTC
We are still investigating the issue. Our engineering team is actively working to identify the root cause and restore full visibility as quickly as possible. We will continue to share updates as soon as new information is available.
- identified Aug 13, 2025, 02:10 PM UTC
We have identified the root cause of the issue affecting session visibility in the dashboard and are actively working on implementing a fix.
- monitoring Aug 13, 2025, 02:48 PM UTC
The issue has been resolved, and sessions have started appearing in the dashboard. Pending sessions are also being processed and may take some time to become fully visible. Our team will continue monitoring closely and provide updates until all pending sessions are visible.
- monitoring Aug 13, 2025, 03:42 PM UTC
All pending and new sessions are actively being processed and are appearing in the dashboard as they complete. We estimate it will take around 45 minutes for the full backlog to clear. Our team will continue monitoring closely and provide updates until all sessions are visible.
- resolved Aug 13, 2025, 04:22 PM UTC
The issue has been resolved, and the system is now stable. The root cause was a change in networking configuration that had unintended consequences, impacting session visibility in the dashboard. The configuration has been corrected, and all sessions are now appearing as expected. We will conduct a thorough review of our processes and implement safeguards to minimize the risk of similar issues occurring in the future. Thank you for your patience and understanding while we worked to resolve this matter.
Degraded UXCam dashboard performance
Timeline · 1 update
- resolved Feb 21, 2025, 09:27 AM UTC
At 08:45 UTC, we observed that certain components of the dashboard were not loading as expected. Upon investigation, we identified that one of the database servers was operating at peak capacity, leading to performance degradation. To mitigate the issue, we immediately took the necessary actions to manage the load and restore normal operations. As a result, users experienced degraded performance for approximately 30 minutes. By implementing appropriate measures, we successfully stabilized the database and fully restored the dashboard functionality. We will conduct a post-incident review to improve resilience.