Delay in session processing

Update timeline

1. investigating Aug 13, 2025, 01:31 PM UTC

   We are investigating an issue that is preventing sessions from appearing in the dashboard. Please be assured that no sessions will be lost. Our team is actively working on it and will keep you updated.

2. investigating Aug 13, 2025, 01:59 PM UTC

   We are still investigating the issue. Our engineering team is actively working to identify the root cause and restore full visibility as quickly as possible. We will continue to share updates as soon as new information is available.

3. identified Aug 13, 2025, 02:10 PM UTC

   We have identified the root cause of the issue affecting session visibility in the dashboard and are actively working on implementing a fix.

4. monitoring Aug 13, 2025, 02:48 PM UTC

   The issue has been resolved, and sessions have started appearing in the dashboard. Pending sessions are also being processed and may take some time to become fully visible. Our team will continue monitoring closely and provide updates until all pending sessions are visible.

5. monitoring Aug 13, 2025, 03:42 PM UTC

   All pending and new sessions are actively being processed and are appearing in the dashboard as they complete. We estimate it will take around 45 minutes for the full backlog to clear. Our team will continue monitoring closely and provide updates until all sessions are visible.

6. resolved Aug 13, 2025, 04:22 PM UTC

   The issue has been resolved, and the system is now stable. The root cause was a change in networking configuration that had unintended consequences, impacting session visibility in the dashboard. The configuration has been corrected, and all sessions are now appearing as expected. We will conduct a thorough review of our processes and implement safeguards to minimize the risk of similar issues occurring in the future. Thank you for your patience and understanding while we worked to resolve this matter.