UXCam Outage History

Started Mar 12, 2026, 12:26 PM UTC· resolved Mar 12, 2026, 12:26 PM UTC

1. monitoring Mar 12, 2026, 12:26 PM UTC

   Mar 12, 12:26 UTC Resolved - Following our previous communications, the disruption in the Amazon Web Services (AWS) UAE Region (ME-CENTRAL-1) is expected to take a considerable amount of time to fully recover, and there have been no recent updates from AWS regarding restoration timelines. We have proactively communicated this situation to all affected customers and provided them with the option to migrate their apps to the US or EU regions so they can continue normal operations. Customers who would like assistance with this transition are encouraged to reach out to our customer support team, and we will be happy to help. Given the prolonged nature of this outage and the uncertainty around recovery, we will be temporarily pausing support for the UAE region. As all other regions (US and EU) remain fully operational, we will now update the platform status to Operational. If you have any questions or need assistance, please feel free to contact our support team. Mar 4, 12:01 UTC Update - Following our previous update, the Amazon Web Services (AWS) UAE Region (ME-CENTRAL-1) remains severely disrupted, and restoration efforts are still ongoing. There has been no significant improvement since our last communication. Services and session processing for apps hosted in the UAE region continue to be unavailable or significantly degraded. We have proactively communicated directly with affected customers regarding the impact. If you have any questions or concerns, please don’t hesitate to reach out to our support team. There is no impact on the US and EU regions, which remain fully operational. We will continue to monitor the situation closely and will share the next update as soon as there is a meaningful change or confirmed progress toward recovery. Mar 3, 03:42 UTC Update - We are continuing to experience service disruption in the UAE region due to the ongoing outage in the Amazon Web Services (AWS) Middle East (UAE) Region (ME-CENTRAL-1). According to the latest update from AWS, the outage is the result of physical infrastructure damage caused by recent regional events, which has impacted power delivery and core infrastructure within the affected AWS facilities. Recovery efforts are ongoing, and AWS is working closely with local authorities while prioritizing personnel safety. As our UAE infrastructure is hosted in this AWS region, services and session processing for apps hosted in the UAE region remain impacted. There is no impact on the US and EU regions, and those systems continue to operate normally. We are closely monitoring the situation and will provide the next update once there is a significant development or restoration progress. Mar 2, 17:05 UTC Update - The issue affecting the UAE region is still ongoing due to the continued outage in the Amazon Web Services (AWS) UAE region. Services and data processing for apps hosted in the UAE region remain impacted. We are actively monitoring the situation and waiting for full restoration from AWS. There is no impact on the US and EU regions, and those systems continue to operate normally. We will provide the next update as soon as there is a significant development or once the issue has been resolved. Mar 2, 13:05 UTC Update - The issue affecting the UAE region is still ongoing due to the continued outage in the Amazon Web Services (AWS) UAE region. As a result, impacted services and data processing for apps hosted in this region remain unavailable or degraded. We are continuing to monitor the situation while we wait for the underlying issue to be resolved. There is no impact to US and EU regions, and those systems remain fully operational. We will provide further updates as soon as there is progress or resolution. Mar 2, 09:17 UTC Identified - We are currently experiencing a service disruption affecting apps hosted in the UAE region due to an ongoing outage in the Amazon Web Services (AWS) UAE region. As a result, while the dashboard itself loads, certain features and data views are currently unavailable. We are unable to verify the real-time status of the UAE data infrastructure at this time, and new sessions may not be received or processed for apps hosted in the UAE region. There is no impact on US or EU regions, and all other infrastructure is operating normally. We are closely monitoring the AWS outage and will provide updates as soon as services are restored or we have additional information.

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Started Nov 18, 2025, 01:29 PM UTC· resolved Nov 18, 2025, 01:29 PM UTC

1. monitoring Nov 18, 2025, 01:29 PM UTC

   Nov 18, 13:29 UTC Resolved - Routing traffic away from Cloudflare has fully resolved the issue. While the earlier disruption caused a temporary drop in incoming sessions, all delayed sessions were eventually received. Thank you for your patience and understanding while we worked through this. Nov 18, 13:19 UTC Monitoring - We have temporarily routed traffic away from Cloudflare, and incoming sessions are now being received at the normal rate. Our team is still verifying whether any sessions were lost during the disruption. We’ll continue to share updates as we have more information. Nov 18, 12:58 UTC Identified - Due to an outage with one of our third-party providers (Cloudflare), we are currently seeing a drop and fluctuations in the number of incoming sessions. Our team is actively investigating the impact, and we are still assessing whether any sessions may have been lost. We will share updates as we learn more.

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Started Aug 13, 2025, 01:31 PM UTC· resolved Aug 13, 2025, 04:22 PM UTC

1. investigating Aug 13, 2025, 01:31 PM UTC

   We are investigating an issue that is preventing sessions from appearing in the dashboard. Please be assured that no sessions will be lost. Our team is actively working on it and will keep you updated.

2. investigating Aug 13, 2025, 01:59 PM UTC

   We are still investigating the issue. Our engineering team is actively working to identify the root cause and restore full visibility as quickly as possible. We will continue to share updates as soon as new information is available.

3. identified Aug 13, 2025, 02:10 PM UTC

   We have identified the root cause of the issue affecting session visibility in the dashboard and are actively working on implementing a fix.

4. monitoring Aug 13, 2025, 02:48 PM UTC

   The issue has been resolved, and sessions have started appearing in the dashboard. Pending sessions are also being processed and may take some time to become fully visible. Our team will continue monitoring closely and provide updates until all pending sessions are visible.

5. monitoring Aug 13, 2025, 03:42 PM UTC

   All pending and new sessions are actively being processed and are appearing in the dashboard as they complete. We estimate it will take around 45 minutes for the full backlog to clear. Our team will continue monitoring closely and provide updates until all sessions are visible.

6. resolved Aug 13, 2025, 04:22 PM UTC

   The issue has been resolved, and the system is now stable. The root cause was a change in networking configuration that had unintended consequences, impacting session visibility in the dashboard. The configuration has been corrected, and all sessions are now appearing as expected. We will conduct a thorough review of our processes and implement safeguards to minimize the risk of similar issues occurring in the future. Thank you for your patience and understanding while we worked to resolve this matter.

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Started Feb 21, 2025, 08:45 AM UTC· resolved Feb 21, 2025, 09:15 AM UTC

1. resolved Feb 21, 2025, 09:27 AM UTC

   At 08:45 UTC, we observed that certain components of the dashboard were not loading as expected. Upon investigation, we identified that one of the database servers was operating at peak capacity, leading to performance degradation. To mitigate the issue, we immediately took the necessary actions to manage the load and restore normal operations. As a result, users experienced degraded performance for approximately 30 minutes. By implementing appropriate measures, we successfully stabilized the database and fully restored the dashboard functionality. We will conduct a post-incident review to improve resilience.

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