UXCam experienced a minor incident on August 13, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Aug 13, 2025, 04:22 PM UTC
Aug 13, 16:22 UTC Resolved - The issue has been resolved, and the system is now stable. The root cause was a change in networking configuration that had unintended consequences, impacting session visibility in the dashboard. The configuration has been corrected, and all sessions are now appearing as expected. We will conduct a thorough review of our processes and implement safeguards to minimize the risk of similar issues occurring in the future. Thank you for your patience and understanding while we worked to resolve this matter. Aug 13, 15:42 UTC Update - All pending and new sessions are actively being processed and are appearing in the dashboard as they complete. We estimate it will take around 45 minutes for the full backlog to clear. Our team will continue monitoring closely and provide updates until all sessions are visible. Aug 13, 14:48 UTC Monitoring - The issue has been resolved, and sessions have started appearing in the dashboard. Pending sessions are also being processed and may take some time to become fully visible. Our team will continue monitoring closely and provide updates until all pending sessions are visible. Aug 13, 14:10 UTC Identified - We have identified the root cause of the issue affecting session visibility in the dashboard and are actively working on implementing a fix. Aug 13, 13:59 UTC Update - We are still investigating the issue. Our engineering team is actively working to identify the root cause and restore full visibility as quickly as possible. We will continue to share updates as soon as new information is available. Aug 13, 13:31 UTC Investigating - We are investigating an issue that is preventing sessions from appearing in the dashboard. Please be assured that no sessions will be lost. Our team is actively working on it and will keep you updated.