UserVoice experienced a major incident on September 21, 2018 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgets
Update timeline
- investigating Sep 21, 2018, 03:33 PM UTC
We are investigating database issues, and will keep you updated as we work to resolve.
- investigating Sep 21, 2018, 05:02 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 21, 2018, 05:04 PM UTC
We are seeing everything working as expected again, but will continue to monitor closely.
- resolved Sep 21, 2018, 09:38 PM UTC
This incident has been resolved