UserVoice Outage History

UserVoice had 6 outages in the last 2 years totaling 27h 0m of downtime — averaging 0.2 incidents per month.

There were 6 UserVoice outages since October 4, 2024 totaling 27h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.uservoice.com

Minor February 3, 2026

Site Outage

Detected by Pingoru: Feb 03, 2026, 01:20 PM UTC
Resolved: Feb 03, 2026, 03:17 PM UTC
Duration: 1h 56m

Affected: Web Portal (subdomain)Admin ConsoleEmail & Password AuthenticationUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics

Timeline · 3 updates

monitoring Feb 03, 2026, 01:20 PM UTC

UserVoice had a database cluster crash that caused an outage this morning. The service has recovered, however email notifications may be laggy while internal recovery completes.
monitoring Feb 03, 2026, 02:14 PM UTC

Email notifications should be fully recovered now. Continuing to monitor and verify.
resolved Feb 03, 2026, 03:17 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 20, 2026

Admin Settings Outage

Detected by Pingoru: Jan 20, 2026, 01:55 PM UTC
Resolved: Jan 20, 2026, 03:44 PM UTC
Duration: 1h 48m

Affected: Admin Console

Timeline · 2 updates

monitoring Jan 20, 2026, 01:55 PM UTC

The admin settings page (and all affiliated pages) have now been restored. We are still actively monitoring and investigating.
resolved Jan 20, 2026, 03:44 PM UTC

This incident has been resolved.

Read the full incident report →

Notice January 20, 2026

Admin Settings

Detected by Pingoru: Jan 20, 2026, 01:28 PM UTC
Resolved: Jan 20, 2026, 01:28 PM UTC
Duration: —

Timeline · 1 update

resolved Jan 20, 2026, 01:28 PM UTC

We are investigating why our admin settings pages are currently unavailable. Please stand by.

Read the full incident report →

Critical April 30, 2025

Experiencing Timeouts: Admin Console and API May Not Load

Detected by Pingoru: Apr 30, 2025, 01:40 PM UTC
Resolved: Apr 30, 2025, 03:11 PM UTC
Duration: 1h 31m

Affected: Admin ConsoleUserVoice API

Timeline · 4 updates

investigating Apr 30, 2025, 02:12 PM UTC

We are currently investigating this issue.
identified Apr 30, 2025, 02:13 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 30, 2025, 02:32 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 30, 2025, 03:11 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 2, 2025

Profile Creation Via Email & Password Outage

Detected by Pingoru: Apr 02, 2025, 05:00 AM UTC
Resolved: Apr 03, 2025, 12:58 AM UTC
Duration: 19h 58m

Affected: Email & Password Authentication

Timeline · 4 updates

investigating Apr 02, 2025, 05:29 PM UTC

When creating a profile with Email & Password auth option, after receiving the verification email, when users click 'create account', the application loads continuously. We've identified the request to our email verification provider, Magic.link, is hanging and not responding. We're continuing to investigate the issue.
investigating Apr 03, 2025, 12:30 AM UTC

Thanks for your patience while we continue to investigate.
monitoring Apr 03, 2025, 12:37 AM UTC

A fix has been implemented and we're monitoring. Please let us know if you continue to experience issues.
resolved Apr 03, 2025, 12:58 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 4, 2024

Public Status Update Emails

Detected by Pingoru: Oct 04, 2024, 07:37 PM UTC
Resolved: Oct 04, 2024, 09:23 PM UTC
Duration: 1h 45m

Affected: Email (delivery)

Timeline · 3 updates

investigating Oct 04, 2024, 07:37 PM UTC

We are currently investigating an issue with Public Status Updates emailed to subscribed users via our Quick Actions panel.
monitoring Oct 04, 2024, 08:50 PM UTC

The issue was identified by engineering team and a fix has been deployed.
resolved Oct 04, 2024, 09:23 PM UTC

This incident has been resolved.

Read the full incident report →