UserVoice incident

500 errors in admin console and web portals

Major Resolved View vendor source →

UserVoice experienced a major incident on November 8, 2018 affecting Web Portal (subdomain) and Admin Console, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2018, 03:51 AM UTC
Resolved
Nov 08, 2018, 04:02 AM UTC
Duration
10m
Detected by Pingoru
Nov 08, 2018, 03:51 AM UTC

Affected components

Web Portal (subdomain)Admin Console

Update timeline

  1. investigating Nov 08, 2018, 03:51 AM UTC

    We are currently investigating unexpected downtime, resulting in 500 errors in the application. Thanks for your patience.

  2. investigating Nov 08, 2018, 03:52 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 08, 2018, 03:56 AM UTC

    The application is available and we are monitoring performance.

  4. resolved Nov 08, 2018, 04:02 AM UTC

    This incident has been resolved.