UserVoice incident

We are investigating elevated 500 errors

Major Resolved View vendor source →

UserVoice experienced a major incident on December 7, 2018 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2018, 09:02 PM UTC
Resolved
Dec 07, 2018, 10:33 PM UTC
Duration
1h 31m
Detected by Pingoru
Dec 07, 2018, 09:02 PM UTC

Affected components

Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics

Update timeline

  1. investigating Dec 07, 2018, 09:02 PM UTC

    We are currently investigating reports of 500 errors. We will keep you updated as we work to get this resolved.

  2. monitoring Dec 07, 2018, 09:19 PM UTC

    UserVoice appears to have been the target of a Distributed Denial of Service (DDoS) attack using the HTTP HEAD method. We have temporarily blocked this method while we investigate the source more fully. The application functionality should be fully restored at this time.

  3. resolved Dec 07, 2018, 10:33 PM UTC

    This incident has been resolved.