UserVoice experienced a notice incident on June 2, 2019 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 17h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics
Update timeline
- identified Jun 02, 2019, 07:22 PM UTC
The UserVoice system is encountering higher than normal error and lowered availability due to apparent issues with Google Cloud Network beginning at 11:13 US/Pacific. UserVoice and Google engineers are both working to fully resolve this issue.
- monitoring Jun 02, 2019, 09:17 PM UTC
We believe network congestion issues have been mitigated, but have not received full confirmation or analysis form Google Engineering. We are continuing to monitor system performance.
- resolved Jun 03, 2019, 12:35 PM UTC
This incident has been resolved.