UserVoice incident

Site-wide 502 Errors

Critical Resolved View vendor source →

UserVoice experienced a critical incident on July 2, 2019 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2019, 02:00 PM UTC
Resolved
Jul 02, 2019, 03:16 PM UTC
Duration
1h 16m
Detected by Pingoru
Jul 02, 2019, 02:00 PM UTC

Affected components

Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics

Update timeline

  1. identified Jul 02, 2019, 02:00 PM UTC

    We are observing issues related to availability of our services. It appears to be due to a Network Issue with our CDN provider CloudFlare. Affected users are reporting both timeouts and 502 Error Pages when attempting to use the service. CloudFlare and UserVoice Engineers are both investigating to mitigate and resolve. https://www.cloudflarestatus.com/

  2. identified Jul 02, 2019, 02:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 02, 2019, 02:18 PM UTC

    Cloudflare has implemented a fix for the issue, and we are monitoring to ensure all services have been restored.

  4. resolved Jul 02, 2019, 03:16 PM UTC

    All services have been confirmed to be performing as expected.