UserVoice incident

Newly created ideas not appearing in search

Minor Resolved View vendor source →

UserVoice experienced a minor incident on December 19, 2019 affecting Search, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2019, 05:25 PM UTC
Resolved
Dec 19, 2019, 10:01 PM UTC
Duration
4h 35m
Detected by Pingoru
Dec 19, 2019, 05:25 PM UTC

Affected components

Search

Update timeline

  1. investigating Dec 19, 2019, 05:25 PM UTC

    We are investigating an issue that is preventing recently created ideas from appearing in search results. More updates will be posted as we continue our investigation. Thanks in advance for your patience, and please reach out to [email protected] if you have any questions.

  2. identified Dec 19, 2019, 07:58 PM UTC

    We have identified the issue and will provide another update about a fix later today.

  3. monitoring Dec 19, 2019, 08:34 PM UTC

    Everything has caught up now, but we are continuing monitor the performance of search.

  4. resolved Dec 19, 2019, 10:01 PM UTC

    This issue is now resolved. Please reach out to [email protected] if you have any questions.