UserVoice experienced a major incident on April 23, 2020 affecting Admin Console and UserVoice API, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Admin ConsoleUserVoice API
Update timeline
- identified Apr 23, 2020, 08:45 PM UTC
Errors would be present in both our admin console and API for the last 30 minutes. We have found the cause of the issue and are working on a fix. Thanks for your patience and we will keep you updated on our progress in further status updates.
- monitoring Apr 23, 2020, 08:55 PM UTC
The issue should be resolved, but we are monitoring for any lingering problems.
- resolved Apr 24, 2020, 12:37 AM UTC
We've resolved this issue. Thanks for your patience, and please write into [email protected] if you have any questions.