UserVoice experienced a notice incident on October 16, 2020 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics
Update timeline
- identified Oct 16, 2020, 11:15 PM UTC
We are experiencing an outage in a key component of our infrastructure. Will update you shortly
- monitoring Oct 16, 2020, 11:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2020, 11:50 PM UTC
This incident has been resolved.