UserVoice incident

Users Sometimes Unable to Create New Ideas

Minor Resolved View vendor source →

UserVoice experienced a minor incident on January 27, 2021 affecting Web Portal (subdomain), lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2021, 06:50 PM UTC
Resolved
Jan 27, 2021, 07:52 PM UTC
Duration
1h 1m
Detected by Pingoru
Jan 27, 2021, 06:50 PM UTC

Affected components

Web Portal (subdomain)

Update timeline

  1. investigating Jan 27, 2021, 06:50 PM UTC

    Our engineering team is investigating an issue where some users are unable to create new ideas directly from the portal. (Admin Portal/API/Widget/Sidebar idea entry is not impacted)

  2. monitoring Jan 27, 2021, 07:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2021, 07:52 PM UTC

    This incident has been resolved.